This job was terminated because it ran longer than the maximum allowed job run time

One of our best W4M user met an issue concerning a large dataset (>800 raw files) running with XCMS. After a certain (and long) time, the job returned a: This job was terminated because it ran longer than the maximum allowed job run time.

And he couldn't send a report error without another error message because the Error reporting is disable on W4M instance.
Thank you for the reply,

Hi @fgiacomoni,
No clue on my side but I 've added the "instance" tag to your issue and a ping to @team.galaxy
Best

It should have reached the walltime of 24 hours, the default for the short partition.
Which tools is it?