Expired account

Galaxy
1

Hello,

I am a user of the cluster under the account **jramirez@core.cluster.france-bioinformatique.fr. I received several emails indicating that I should extend the expiration date of my account, with a link provided to do so. I followed the link and extended the date, but my account has expired anyway. Could you please let me know how I can recover access?

In addition, I would like to reduce the maximum storage capacity of my account. It was previously set to 8 TB, but I only need about half of that.

Thank you for your help.

2

Hello,

Apologies for the delay.

Your account has been reactivated.
You may now reset your password at https://my.cluster.france-bioinformatique.fr

Moreover, we can't reduce your quota by half (you use 4.2 TB).

Please, for all new resquests, use the new support service for the IFB Core Cluster: https://support.cluster.france-bioinformatique.fr.
More information: Nouvelle plateforme de support pour le Core Cluster - New support platform for the Core Cluster

Best regards